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Vacancies

Operations Manager - Malaysia


Position Summary

  • Oversee office operations, develop and implement office policies and standard processes to improve operational efficiency. Provide reliable service, and quality support required to exceed expectations of our customers, while maximizing operational efficiency and minimizing costs.


Responsibilities

  • Ensure that the customer service team provides complete, accurate, and quality support to customers by efficiently handling customer service and logistics matters in a timely and professional manner.
  • Liaise with manufacturing and logistics personnel regarding order and delivery status. Coordinate with other company stakeholders and internal departments regarding customer requirements, inventory levels, order back-logs and sales forecasts.
  • Manage the documentation and archiving of the after-sales process. Make recommendations on how to improve and streamline the customer service process.
  • Train the customer service team on processes and procedures. Establish performance goals of direct reports, and monitors performance on a continual basis.
  • Ensure orders and pricings are entered correctly and promptly into the SAP system, including proper billing, delivery orders and other correspondence is issued to customers in a timely manner. Assist in completion and processing of customer credit application forms.
  • Monitors stock levels to ensure accuracy and ability to support daily business and avoid slowly moving stock expiration.
  • Plan, lead, direct and supervise the customer service function in order to provide pre and post-order management & logistics support.


Skills and Attributes required

Academic Qualification :

  • Degree in Business Management or equivalent.

Professional Experience :

  • At least 5 years of experience in customer service or management.

Skills, Knowledge & competencies:

  • Organization skill & time management
  • SAP & Office 365
  • Problem solving & communication skills


Interested candidates should hold a valid work permit / visa and are invited to email their detailed CV stating current and expected salaries to: careers.sg@sto.com.


Kindly note that only shortlisted candidates will be notified.


Contact info

Human Resources

159 Sin Ming Road #06-02, Amtech Building
Singapore

Tel: +65 6453 3080
Fax: +65 6453 3543